Refund policy

At SADA, we stand behind the quality and craft of our garments. If you are not completely satisfied with your order or need a different size, we’re here to help you get it sorted. 

1. Eligibility Window

●       Items are eligible for exchange or return within 2 weeks of delivery.

●       Requests submitted after 2 weeks will not be processed. 

2. Condition of Items

To be eligible for a return or exchange, all garments must meet the following criteria:

●       Unworn, unwashed, and undamaged.

●       Free from stains, fragrance, or signs of wear.

●       Complete with all original tags, accessories, and packaging intact.

Note: Items returned in unacceptable condition, or without prior authorization, will be returned to the sender at their expense. 

    3. Limited Drops & Size Exchanges

●       Because SADA operates on limited drops, exchanges are subject to stock availability.

●       If your requested size or item is sold out, we will issue a store credit or you may select another item of equal value according to our policy guidelines.

    4. Damaged, Defective, or Incorrect Orders

If you received a defective garment or the wrong item:

  1. Contact us within 48 hours of receiving your package.
  2. Provide your order number and clear photos/videos of the defect or incorrect item.
  3. Once verified, we will cover all return shipping costs and send you a replacement immediately.
  4. If a replacement is out of stock, you may select another item of equal value, receive store credit, or request a full refund.

   5. Shipping Costs for Returns/Exchanges

●       Customer Responsibility: For standard size exchanges or preference changes, the customer is responsible for the return shipping fees.

●       SADA’s Responsibility: SADA covers full courier costs if the error was on our end (defective item, wrong size shipped, etc.).

    6. How to Initiate an Exchange

  1. Email our support team at sales@sadaretail.com with your Order Number. Indicate which item(s) you wish to exchange and the new size/product you need.
  2. Our team will review your request and send dispatch instructions within 24–48 hours